Analisis Persepsi Pelanggan terhadap Kualitas Pelayanan Pengiriman Surat dan …

The purposes of the final project were to measure the customers’ satisfaction level toward PT Pos Indonesia performance in delivering mails and packages, and also to know and to find out which service variables have the strongest and the weakest value impacting customers’ satisfaction toward PT Pos Indonesia. The final project assignment was written using analysis-descriptive method. The te…