Analisis Pengaruh Kualitas Layanan Front Office terhadap Loyalitas Pelanggan …

Hotel business, which serves hospitality for the customers, is a prospective businees that grows well. The number of hotel guests is always showing a tendency to increase. The same thing also happens with the Novotel Hotel, a five starred hotel which is located in Solo. The hotel has been operating since 1997. Their perceptions will provide assessments of the quality of service provided by th…