The purpose from this research was to analyze regarding the service quality who affect satisfaction of MySap information system users at PT Pertamina (Persero) Marketing Region Central Java and DIY. Which it be measured by five variables there are tangible, reliability, responsiveness, assurance and empathy. Reseach method using multiple regression analysis using the SPSS 20.0 program. Samplin…
Computer Science, Information & General Works 
Philosophy & Psychology 
Religion 
Social Sciences 
Language 
Pure Science 
Applied Sciences 
Art & Recreation 
Literature 
History & Geography