PT Yamaha Harpindo Jaya, Ngaliyan Semarang branch is a dealer in Yamaha motor cycle sale, repair shop and spare part sale. The Title in this final project is ”Handling Customers’ Complaint at PT Yamaha Harpindo Jaya, Ngaliyan Semarang branch", because the writer wanted to know how to handle customers’ complaint at PT Yamaha Harpindo Jaya, Ngaliyan Semarang branch. In the reality it is no…