Analisis Kualitas Pelayanan terhadap Kepuasan Pelanggan Angkutan Kereta Api A…

Service’s Quality is related to customer’s satisfaction. The purpose of this study is to analyze the influence of service’s quality towards customer’s satisfaction of Argo Muria’s Train. In this research, data were collected by questionnaire method for 100 respondents of Argo Muria’s passenger using purposive and accidental sampling. This research was also using qualitative and q…