Penelitian ini dilakukan untuk mengetahui pengaruh tingkat kepuasan karyawan dalam penggunaan sistem informasi Sistem Online Payment Point (SOPP) pada PT Pos Indonesia (Persero) Kantor Cabang Ungaran dengan menggunakan metode End User Computing Satisfaction (EUCS). Populasi dalam penelitian ini berjumlah 39 responden. Berdasarkan jumlah populasi maka dalam penelitian ini menggunakan teknik sens…
Penelitian ini bertujuan untuk mengetahui pengaruh dari masing-masing variabel isi, akurasi, format, kemudahan, ketepatan waktu dan secara bersama-sama terhadap kepuasan pengguna sistem NIS Service pada PT New Ratna Motor Grup Kota Semarang. Sampel dalam penelitian ini berjumlah 58 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah proporsional random sampling. Meto…
Penelitian ini bertujuan untuk mengetahui posisi tingkat kepuasan nasabah dan bagaimana cara meningkatkan kepuasan nasabah tabungan juara pada PT. Bank Tabungan Negara (Persero) Tbk. Kantor Cabang Pembantu Undip Tembalang Semarang dengan pendekatan indikator-indikator kualitas produk yang membangun kepuasan. Untuk memperoleh data tersebut caranya adalah menyebarkan kuesioner kepada 100 respon…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Service quality and Customer satisfaction are very important to create loyalty. This research aimed to analyze the influence of Service quality and Customer Satisfaction on customer loyalty on Bus Trans Semarang. The purposes of this final project are to determine the influence of Service quality and Customer Sat…
Telkom Plaza Semarang is one of the services PT. Telecommunications Indonesia is located on Jl. 10 Pahlawan Semarang. Telkom Plaza Semarang is a place where consumers do a variety of needs ranging from additional services and asked complaints relating to Telkom products. To increase of the consumer's satisfaction of Plasa Telkom Semarang by way of service quality. According to the consumer…
Tight competition makes every company becomes such an organization that focus on consuments. One way to reach the target is by creating the consument satisfactions with increasing the quality, because becomes the main priority when we note up about the satisfaction and service quality. In the range of service quality there are 5 dimensions, they are tangibles, reliability, responsiveness, assur…
The purpose of the study is to know the influence of service quality toward customer satisfaction and to know the influence of customer satisfaction toward customer loyalty. In this project, sample were 100 respondents that taken by using purposive sampling and data collection method in this research using quistionnaire, observation, and literature study. The techniques of analysis were the exa…
The Purpose of the research are to find out the effect of product quality and service quality on customers’ satisfaction toward prepaid electricity in PT PLN (Persero) Kudus Region. The methods of Collecting data used in this reseach were interview, questionnaire, and literature studies. The analysis for doing the research is regression, especially multiple liniear regression analysis. The sa…
INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…
THE INFLUENCE OF PRODUCT QUALITY AND PRICE ON CUSTOMER SATISFACTION TELKOM WIFI CORNER PT.Telekomunikasi Indonesia is one of the leading information technology and communication companies in Indonesia. It is always consistent in keep of quality, that is supply internet service product which has good quality and can satisfy of customers. One of product is Wifi Corner, the internet service which…
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