Penelitian ini bertujuan untuk menguji signifikansi pengaruh Kualitas Layanan, terhadap Kepuasan Nasabah pada PT Bank Tabungan Pensiunan Nasional Tbk, KCP Boyolali baik secara parsial maupun simultan. Adapun data yang digunakan adalah data primer yang dikumpulkan dengan menggunakan kuesioner. Populasi penelitian ini adalah seluruh nasabah pada PT Bank Tabungan Pensiunan Nasional Tbk, KCP Boyola…
Penelitian ini berjudul “Analisis Pengaruh Kualitas Layanan terhadap Kepuasan Nasabah Tabungan Simpedes di PT Bank Rakyat Indonesia (Persero), Tbk Kantor Unit Bae Kudus” bertujuan untuk mengetahui dan menganalisis pengaruh secara Simultan dan Parsial dari bukti fisik (Tangibles), keandalan (Reliability), daya tanggap (Responsiveness), jaminan (Assurance) dan empati (Emphaty) terhadap Kepuas…
Telkom Plaza Semarang is one of the services PT. Telecommunications Indonesia is located on Jl. 10 Pahlawan Semarang. Telkom Plaza Semarang is a place where consumers do a variety of needs ranging from additional services and asked complaints relating to Telkom products. To increase of the consumer's satisfaction of Plasa Telkom Semarang by way of service quality. According to the consumer…
INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…
THE EFFECT OF ADVERTISING, SALES PROMOTION, PERSONAL SELLING, PUBLIC RELATION AND PUBLICATION TOWARDS THE EQUITY OF TOYOTA CAR BRAND AT NASMOCO DEALER SEMARANG The difficulty to win the hearts of consumers in automotive sector required companies to keep their creativity in innovating and developing the products and also in marketing their products. A good product needs to be supported with go…
Tujuan pembuatan Tugas Akhir ini sebagai alat untuk memonitoring suhu dan kadar pH air ambak udang secara real time untuk memudahkan petani tambak udang dalam melakukan monitoring kondisi air. Rancang Bangun Sistem Monitoring Suhu dan pH Air Tambak Udang dengan Wireless Sensor Network merupakan suatu sistem monitoring yang dapat berkomunikasi secara nirkabel dengan kumpulan sejumlah node dala…
ANALYSIS OF FACTORS THAT SHAPE WITH CUSTOMERS OF THE ASSOCIATION BETWEEN PT. INDONESIA COMNETS PLUS Semarang (SEMARANG CITY CASE STUDIES) PT INDONESIA COMNETS PLUS (ICON +) focuses on providing networking, services, and telecommunications content, specifically to support the technology and information systems to PT PLN (Persero) and the public since October 3, 2000,. The purpose of this final …
Sistem transmisi data wireless merupakan sistem transmisi yang cukup berkembang pesat. Dengan keuntungan berkurangnya tingkat kerumitan pada penggunaan kabel, sistem transmisi data wireless menjadi salah satu metode alternatif transmisi data yang cukup banyak digunakan pada saat ini. Sistem transmisi wireless yang cukup banyak digunakan adalah dengan menggunakan gelombang frekuensi radio 2,4 GH…
THE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY OF CUSTOMER SERVICE ON STATION (CSOS) TO THE CUSTOMERS BEHAVOR AT PT KAI (PERSERO) SEMARANG TAWANG RAILWAYS STATION Service quality is related to customer’s behavior. The purpose of this research is to analyze the influence of services quality consisting of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4), and emphaty (X5)…
THE INFLUENCE OF SERVICE QUALITY TOWARD CONSUMERS SATISFACTION AT PT NASMOCO GOMBEL SEMARANG Technological developments of the automotive world today are very fast, so do not be surprised that the automotive business competition is very tight. Quality of service is also a key to the success of a company. Thus, PT Nasmoco Gombel Semarang should pay attention to the quality of services provided t…
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