APPLICATION OF EXCELLENT SERVICE AT PT BANK RAKYAT INDONESIA (PERSERO) TBK BRANCH PANDANARAN SEMARANG Any service company must uphold its services, not just its regular service but should be excellent service. An excellent service is the service that prioritizes customer satisfaction. Customer satisfaction is due to the excellent service performed by the front liner employees. It will have an …
THE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY OF CUSTOMER SERVICE ON STATION (CSOS) TO THE CUSTOMERS BEHAVOR AT PT KAI (PERSERO) SEMARANG TAWANG RAILWAYS STATION Service quality is related to customer’s behavior. The purpose of this research is to analyze the influence of services quality consisting of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4), and emphaty (X5)…
This research was conducted to determine the influence of service quality to company image at PT Jasa Raharja (Persero) Cabang Jawa Tengah. The problems are people who have never interacted, tend the negative perception, while those who have interacted, give the positive perception. People's perception and understanding of insurance services and benefits provided the company is still far from e…
THE INFLUENCE OF SERVICE EXCELLENCE ON CONSUMER SATISFACTION TOURIST BUS PO. NUGROHO SEMARANG. The studys is about the influence of service excellene on consumer satisfaction tourist bus PO. Nugroho Semarang. Variables used in this study is the attitude, attention and, action which is then translated into several item variables. The objective of the study is to analyze the influence of appl…
THE INFLUENCE OF SERVICE QUALITY TOWARD CONSUMERS SATISFACTION AT PT NASMOCO GOMBEL SEMARANG Technological developments of the automotive world today are very fast, so do not be surprised that the automotive business competition is very tight. Quality of service is also a key to the success of a company. Thus, PT Nasmoco Gombel Semarang should pay attention to the quality of services provided t…
THE INFLUENCE OF EXCELLENT SERVICE TO THE CUSTOMERS SATISFACTION AT PT PLN (PERSERO) RAYON SEMARANG SELATAN This study aimed to analyze the influence of excellent service to the customers satisfaction and to analyze the most dominant variable influencing customers satisfaction at PT PLN (Persero) Rayon Semarang Selatan. The sample used in this study involved 100 respondent. As for the sampl…
TITLE: ANALYSIS OF THE LEVEL OF SERVICE SATISFACTION IN THE AUCTION SECTION OF AUCTION AT “KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG (KPKNL)” SEMARANG This research aims to understand the level of service satisfaction of user in “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. The population in this research is all customers that have used the service of auction at “Kantor Pela…
Public perception of the program assisted by the Corporate Social Responsibility (CSR) program of PT PLN (Persero) Distribution In Central Java & Yogyakarta in Semarang Regency Area. Public perception is very important for company because the company could not develop without the support of surrounding communities. PT PLN (Persero) Distribution In Central Java & Yogyakarta concerned with the …
The level of customers’ satisfaction on the service at General Affairs Division at “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. This research aims to understand the service quality and satisfaction of user in “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. The population in this research is all customers that have used the service in “Kantor Pelayanan Kekayaan Negara…
ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY DRIVING LICENSE C TOWARD APPLICANT SATISFACTION AT SATLANTAS POLRES PEMALANG The purpose of this study to analyse influence of Service Quality Driving Lisence C with tangible, empathy, responsiveness, reliability, and assurance dimension toward public satisfaction at Satlantas Polres Pemalang The research used Incidental sampling of 100 samples. …
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