Tujuan dari penelitian ini adalah mengetahui bagaimana meningkatkan kepuasan nasabah terhadap kualitas layanan tabungan Batara dan Batara Junior pada PT. Bank Tabungan Negara (Persero) Tbk Kancapem Banyumanik Semarang? Dengan 5 (lima) dimensi kualitas jasa melalui metode perbandingan. Data diperoleh dari penelitian, wawancara, literature dan kuesioner. Indeks kepuasan nasabah digunakan untuk…
The purposes of this research were to determine whether the service provided by PT Jasa Raharja (Corporation) Representatives of Pati had given satisfaction to the claimers and also to know the expectations of the claimers. This final project used a sample of 75 respondents. Sampling technique was used in this final project. The method of data collection were observation, interviews, literature…
Office is very important for a company to carry out the business activities. One supporting factor for office is the smoothness of it’s layout. It can also provide a comfortable atmosphere for them in completing the work. The aim of the final project is to know about the arrangement of office layout, the physical environment and to give some alternative of office layout arrangement to be b…
This study is to find out how the service quality including reliability, responsiveness, assurance, emphaty, tangibles provided by the officer in PT Jasa Raharja (Persero) Cabang Jawa Tengah can satisfy the customers. The respondents’ response evaluated the importance and the performance of the company consisting the above five service quality dimensions. The dat…
Customer service quality can only be understood from the viewpoint of consumers. Although customer service is often intangible and difficult to understand, it still can be viewed, heard, and felt. This research aims to determine the characteristics and claiment perceptions. This final project is limited to the characteristics claiment covering gender, age, latest education, jobs, ac…
The purpose of this research is to determine the effect of salesperson service and promotional activities on consumer purchasing decision in Pasaraya Luwes Purwodadi and if there is any influence between the two most dominan variabels in influencing purchasing decisions In this research the method used is multiple linear regression analysis method and the data collection methods are interview,…
Patra Semarang Convention Hotel is a four-star hotel. The facilities are various and different from the other four-star hotels. Patra Semarang Convention Hotel has a sub part of the Logistics Department which has a very important role to facilitate the operational and non operational hotel. The main task of the Department of Logistics Patra Semarang Convention Hotel as a provider of supply and …
The Objective of this research is analyzing the causalities of service quality and customer satisfaction of PT. BPR JATENG FORK GUBUG GROBOGAN. Data that was used for this research are primary data were acquired by spreading the questionnaires to the respondent of PT. BPR JATENG FORK GUBUG GROBOGAN. Samples are taken by accidental sampling technique of 50 respondent of PT. BPR JATENG FORK GUBUG…
The purpose of this study is to determine customers perception to image of the service at PT. Pos Indonesia (Persero) Ungaran. The methods of collecting the data are interview, observation, questionnaire distributed to 100 respondents and literatur study and the data are analyzed using percentages. The data used are the primary and secondary data. The result shows that image of the servic…
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