PT. Arpeni Pratama Ocean Line Tbk is a public company founded in Jakarta on October 4, 1975 which is engaged in transportation, opened a branch office in Semarang in 2004. To achieve the mission of the company is becoming the leading shipping company in Indonesia, the company needs to pay attention on customer loyalty. However, in the year 2010-2014 the number of customers decreased. The purp…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Service quality and Customer satisfaction are very important to create loyalty. This research aimed to analyze the influence of Service quality and Customer Satisfaction on customer loyalty on Bus Trans Semarang. The purposes of this final project are to determine the influence of Service quality and Customer Sat…
Telkom Plaza Semarang is one of the services PT. Telecommunications Indonesia is located on Jl. 10 Pahlawan Semarang. Telkom Plaza Semarang is a place where consumers do a variety of needs ranging from additional services and asked complaints relating to Telkom products. To increase of the consumer's satisfaction of Plasa Telkom Semarang by way of service quality. According to the consumer…
PT Indonesia Comnets Plus Founded on October 3, 2000, PT Indonesia Comnets Plus (ICON +) focuses on providing networking, services, and telecommunications content, specifically to support the technology and information systems to PT PLN (Persero) and the public. Therefore, the Company entered into various featured services such as Clear Channel, Multi Protocol Label Switching (MPLS), broadband …
Every company will face tight competition with other companies. One of the best efforts to keep and get customers is by managing service quality, product quallity and word of mouth. The objectives of this research is to analyze how far the influence of service quality and product quality on interest to choose (WOM) tourist bus PO. Nugroho Semarang. The object in this research is passenger…
The purpose of the study is to know the influence of service quality toward customer satisfaction and to know the influence of customer satisfaction toward customer loyalty. In this project, sample were 100 respondents that taken by using purposive sampling and data collection method in this research using quistionnaire, observation, and literature study. The techniques of analysis were the exa…
Service Quality Improvement Strategy With Method Swot Analysis In Healthy Service Of Pmi Semarang City Entering the era of globalization, competition in the industry is getting tougher. In the field of service industry, such competition embodied in the form of service to the customer. The company will compete to improve the quality of its services in other companies can rival and even surpass …
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