The purpose of study was to analyze the customer perception the service quality that has been given to the customer particularly to those who are used the service. The method used to collect data was observation in Suzuki workshop and interviews with service manager concerning the company’s profile. The questionnaires were distributed to the customers who were using the service. The results o…
Restaurant business should prioritize not only product quality but also service to compete In order to survive. The purposes of this research are to identify the influence of the service of the waiters and cashier toward the loyalty of customers at Rumah Makan Ayam Goreng Ny. Suharti Semarang. The data used in the final project are primary and secondary data. The data are collected…
Recently, the government has provided various facilities to entrepreneurs engaged in import export. This is to support export and import activities in Indonesia and to facilitate the activities of economic growth. The facilities that have been given by government is to import raw materials from original countries and export the production. The facilities that have been provided by the g…
In central java, newspapers that already have big names is Suara Merdeka. Suara Merdeka newspaper has many loyal customers from all levels of life living in and around central java. Having many loyal customers is not easy, considering that changes occur each time. Market stays uncertain and with a declining public purchasing power, consumer choice is limited, while competition is increasing. Cu…
The establishment of many retail stores will absolutely impact on competition. In retail business the retailers take several strategies to attract customers to buy the displayed products. It means that, if they are interested, they keep on buying certain products in the future. The purpose of store environment is to draw customers attention. In this research store environment covers store image…
Purworejo is one of the regencies in Central Java Province, a region which has contribution in export activity, especially for processed wood industry commodity. There are many companies which export their products to importers in Asia and Europe but the fact is that the companies are not always successful in their export activity. The purpose of the final report is to know projection developm…
Health is one thing which most needed and wanted by personal, family, and society. Usually, Indonesian people get the health service from Puskesmas or hospital. Puskesmas Juwana is one of health service facility which located in Juwana and fulfill criteria as health service facility. The optimal service is important to give to the consumers, not only for the consumers, but also giving a satisfa…
The purpose of this final project include, knowing services at PT POS INDONESIA SEMARANG BRANCH, identifying dimensions of service delivery, analyzing the dimensions of service satisfaction and customer satisfaction to customer loyalty. The sampling technique in this research is `non‐random sampling that not all individuals are given the same opportunity to be able to be members of the sam…
In this globalization era, which many kinds of product are produced to fulfil need of human lifestyles. And it causes competition between companies. Therefore, a company has to be more selective in determining product type and prepare strategy to be competitive in the business world. CV Kalika Intergraha Semarang is one of furniture companies in Semarang. In facing the international market co…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah