Penelitian Analisis Pengaruh Kualitas Pelayanan terhadap Loyalitas Nasabah dilakukan pada PT Pegadaian Unit Boja. Tujuan penelitian ini adalah 1) Mengetahui tingkat kualitas nasabah 2) Mengetahui tingkat Loyalitas nasabah 3) Mengetahui Pengaruh Kualitas Pelayanan baik secara simultan maupun parsial tehadap Loyalitas Nasabah Pengumpulan data dilakukan dengan menyebar kuesioner kepa…
The purpose of final project was to find out how big the influence ofadvertising, sales promotion, and publicity on purchasing decision pertamax product consumers in Semarang. This research used Slovin method sampling with the respondents was 97 pertamax counsumers. The analysis techniques used analysis and multiple regression analysis. SPSS (Statistical Package for Social Science) version 2…
At the present time, the business competition world is growing rapidly among the enterpreneurs’ community, especially in the services sector, which also felt the situation this time is a car repair shop. The increasing competitor is marked by emerging of new in Semarang. Companies that want to grow and to win the business should provide a good or service quality. White appropiate quality of …
Product and price is related to consumers decision of pos packet’s services. The purpose of this study is to analyze the influence of product and price on consumers decision of Pos Packet’s services. In this research, datas were collected by questionnaire method using purposive sampling for 90 respondens of Pos Packet’s consumers. This research also use qualitative and quantitative dat…
The purposes of the final project were to measure the customers’ satisfaction level toward PT Pos Indonesia performance in delivering mails and packages, and also to know and to find out which service variables have the strongest and the weakest value impacting customers’ satisfaction toward PT Pos Indonesia. The final project assignment was written using analysis-descriptive method. The te…
Service’s Quality is related to customer’s satisfaction. The purpose of this study is to analyze the influence of service’s quality towards customer’s satisfaction of Argo Muria’s Train. In this research, data were collected by questionnaire method for 100 respondents of Argo Muria’s passenger using purposive and accidental sampling. This research was also using qualitative and q…
Along with the advances in technology, the desire to use the services of PT Pos Indonesia to exchange information in the form of ordinary mail delivery has been decreasing sharply. PT Pos Indonesia develops its business by launching new service, namely Pos Pay (Payment Post). Post pay can meet customers’ needs. PT Pos Indonesia does some strategies to draw and to defend customers that will cr…
This research aims to determine and analyze how much influence the quality of service to the level of satisfaction felt by customers who use services of PT. PLN (Persero) Tegal Area. The methods of data collection used in this research are the method of observation, interviews, and questionnaires using a numeric scale with 10 point scale and method of determination of the sample used was acc…
Hotel business, which serves hospitality for the customers, is a prospective businees that grows well. The number of hotel guests is always showing a tendency to increase. The same thing also happens with the Novotel Hotel, a five starred hotel which is located in Solo. The hotel has been operating since 1997. Their perceptions will provide assessments of the quality of service provided by th…
Wijaya Karya Beton is one of the branches of PT Wijaya Karya company that has been established since march 11, 1997. It is as an expansion of PT Wijaya Karya in precast concrete industrial field. It was unstable in selling of the product. It could be seen that on January until December 2012, the sales volume was unstable and decreased. Based on observation, there were many factors that influen…
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