The primary purposes of this final project are to find out the services in PT Jasa Raharja (Persero) Branch of Central Java and to identify claimen perception concening claim sevice in PT Jasa Raharja (Persero) Branch of Central Java. The sampling technique used in this research was purpose sampling. The methods in collecting data were observation, interview, questionnaire, and literature stud…
This research was conducted to test the effect of the level of quality service of the new connection and power changes of electricity on the customer’s perception at PT PLN (Persero) Area Semarang. The sample used in this study involved 100 respondents. As for the sampling method, it is by using purposive sampling. Methods of data analysis used is a quantitative analysis using the test …
A good company does not want only work on its profit but also has its efforts to satisfy its customers. PT PLN (Persero) Rayon Semarang Tengah is a state owned enterprise which runs its business in electricity power. The purpose in writing this final report is to know the performance of the services provided by PT PLN (Persero) Rayon Semarang Tengah, to find out the expectations or interests of…
The study is entitled “The Role of Customer Service In Handling Complaints In PT. Pos Indonesia Semarang 50000”. The purposes of this study are to describe the role of customer service in dealing with customer complaints, and to know how to handle the customers complaints without making consumers disappointed at PT. Pos Indonesia Semarang . The method used in this research is des…
The purposes of this final project were to identify the customer perception on the quality of after sales service at PT. Sun Star Motor Banyumanik-Semarang. The sampling technique used in this research was purposive sampling. The methods in collecting data were interview, questionnaire, observation, and literature studies. The results shows that the customer perception on the quality of after s…
The purpose of research are to find out the level customers satisfaction especially the services quality at the use of prepaid electricity in PT. PLN (Persero) Rayon Semarang Selatan and to find out variabel having the strongest and the weakest impact value on customers satisfaction at the PT. PLN Rayon Semarang Selatan. The methods in collecting data were doing distributing inter…
Perumnas is a State-Owned Enterprises (BUMN) in the form of Public Corporation (Perum) where all of the shares are owned by the Government. Housing was established as a government solution to provide adequate housing for the middle to the bottom. Which one is Pucang Gading Housing. The purpose of this final project is to determine the effect of location, facilities, and b…
The purpose of this research was to find out the influence of product quality (X1), brand (X2), and price (X3) toward consumers’ buying decision (Y) of Tambi black tea. Methods of collecting the data were questionaire and literature reviews. In this questionaire there were 71 respondents with likert scale. The analysis methods used multiple regression analysis and coefficient determination.…
The purpose of this research was to find out the quality of service provided by PDAM Tirta Moedal North Semarang Branch of the customers and to find out the level of customer satisfaction on the services provided by PDAM Tirta Moedal Semarang North Branch. The sampling technique used was simple random sampling. The research instruments used to collect the data were questionnaires, interview, …
Service is the key for companies to survive, because the service is closely related to customers satisfaction. However, customers complaints occur repeatedly every month. The purpose of this research were to investigate the implementation of customers complaints handling in PDAM Tirta Moedal North Semarang Branch and to evaluate th customers complaints handling in PDAM Tirta Moedal N…
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